{"id":24025,"date":"2025-11-21T15:28:49","date_gmt":"2025-11-21T13:28:49","guid":{"rendered":"https:\/\/newmediacreative.co.za\/afrocentric\/?p=24025"},"modified":"2025-12-05T09:24:53","modified_gmt":"2025-12-05T07:24:53","slug":"next-level-service","status":"publish","type":"post","link":"https:\/\/newmediacreative.co.za\/afrocentric\/archives\/24025","title":{"rendered":"Next level service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24025\" class=\"elementor elementor-24025\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-207de22 e-flex e-con-boxed e-con e-parent\" data-id=\"207de22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a10738b elementor-widget elementor-widget-heading\" data-id=\"a10738b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">At Medscheme, innovation, agility, and a deep understanding of customer needs are at the heart of everything we do. To strengthen this commitment, we are proud to introduce the Service Hub. <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18cb810 elementor-widget elementor-widget-image\" data-id=\"18cb810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/SH-Logo-_Final-2.png\" class=\"attachment-large size-large wp-image-24749\" alt=\"\" srcset=\"https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/SH-Logo-_Final-2.png 500w, https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/SH-Logo-_Final-2-300x300.png 300w, https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/SH-Logo-_Final-2-150x150.png 150w, https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/SH-Logo-_Final-2-60x60.png 60w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2c4d6 elementor-widget elementor-widget-text-editor\" data-id=\"5e2c4d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Service Hub is a dynamic new unit designed to elevate operational support, and deliver exceptional value to our clients and partners in collaboration with the Business Solutions Hub and the Functional Enablement Team.<\/p><p>It brings together the following dynamic areas: Workforce Management, The Business Improvement Lab, Knowledge and Learning, and Communications Enablement. Working in synergy, these teams are committed to support the Medscheme Operations Vision, with our AfroCentric Group Strategy as true north and our values as our heartbeat to drive excellent customer service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7d7a02 elementor-widget elementor-widget-image\" data-id=\"b7d7a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"592\" src=\"https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/call-centre-1024x592.jpg\" class=\"attachment-large size-large wp-image-24045\" alt=\"\" srcset=\"https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/call-centre-1024x592.jpg 1024w, https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/call-centre-300x174.jpg 300w, https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/call-centre-768x444.jpg 768w, https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/call-centre.jpg 1094w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07a654d elementor-widget elementor-widget-heading\" data-id=\"07a654d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Excellence in execution <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aea761 elementor-widget elementor-widget-text-editor\" data-id=\"2aea761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What sets the Service Hub apart is not just a commitment to the Medscheme vision and\u00a0objectives, but the depth of experience and dedication within the team. Collectively, they\u00a0represent\u00a0decades of service excellence \u2013 professionals who have grown with the organisation, adapted to change, and consistently delivered superior customer experiences.\u00a0\u00a0<\/p><p>As they embark on this exciting journey, the Service Hub stands ready to transform insights into action, strengthen collaboration, and ensure that every interaction reflects the Medscheme promise: empowering people to thrive and delivering exceptional value to our customers and partners alike.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c274fa5 elementor-widget elementor-widget-image\" data-id=\"c274fa5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/callaboration.jpg\" class=\"attachment-large size-large wp-image-24056\" alt=\"\" srcset=\"https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/callaboration.jpg 1000w, https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/callaboration-300x200.jpg 300w, https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/uploads\/2025\/11\/callaboration-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div style=\"display:flex; gap:10px;justify-content:center\" class=\"wps-pgfw-pdf-generate-icon__wrapper-frontend\">\n\t\t<a  href=\"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/posts\/24025?action=genpdf&amp;id=24025\" class=\"pgfw-single-pdf-download-button\" ><img src=\"https:\/\/newmediacreative.co.za\/afrocentric\/wp-content\/plugins\/pdf-generator-for-wp\/admin\/src\/images\/PDF_Tray.svg\" title=\"Generate PDF\" style=\"width:auto; height:45px;\"><\/a>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>At Medscheme, innovation, agility, and a deep understanding of customer needs are at the heart of everything we do. To strengthen this commitment, we are proud to introduce the Service Hub. The Service Hub is a dynamic new unit designed to elevate operational support, and deliver exceptional value to our clients and partners in collaboration [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":24055,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[369],"tags":[362],"class_list":["post-24025","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-our-subsidiaries-afrocentric16","tag-afrocentric16"],"acf":[],"_links":{"self":[{"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/posts\/24025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/comments?post=24025"}],"version-history":[{"count":3,"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/posts\/24025\/revisions"}],"predecessor-version":[{"id":24752,"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/posts\/24025\/revisions\/24752"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/media\/24055"}],"wp:attachment":[{"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/media?parent=24025"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/categories?post=24025"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newmediacreative.co.za\/afrocentric\/wp-json\/wp\/v2\/tags?post=24025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}